Embracing measurement puts yourself and your team out there. It openly says that we aren’t perfect and perhaps we could do our job better.
Through my experience of building the design team at Percolate, my perspective on measurement has changed. I’ve gone from thinking measurement is all about understanding the performance of a solution to measurement being a tool that can be used to improve our teams, our design process, and the business we are building.
Measuring design hasn’t come naturally to me, though. There have been many occasions where I brushed requests for measurement under the carpet. This was partly due to my natural instinct to focus on the work, and partly because I didn’t want to expose our imperfections.
As disciplines like marketing, engineering, sales, and finance have evolved at our company, I’ve been exposed to the measurement methods they use to understand their impact on our business. Because of this, I started looking more critically at how we could measure the contribution of design. Read More →