In 2013, I wrote a lengthy rant about culture in tech workplaces. It was a symptom of larger problems I was experiencing at the time—I was a woman of color drowning in a tech bro’s paradise. Constant rumors and bullying caused people to form cliques; alcohol was the only escape most employees had from the hostility. It was impossible for me to be productive, and I wanted to understand why.
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Photo by Alannah Farrell
For the past two years, I’ve worked as a machine learning design researcher. Machine learning is programming that learns from user inputs and adapts and improves over time. It’s my humble belief that machine learning and artificial intelligence is going to radically change product design. From the implementation of chat bots to natural language processing implemented to study users’ behaviors and conversational patterns, to analytics APIs designed to study and predict behavior, to computer vision software created to predict crimes and recognize human emotions. In fact, everything I just mentioned already exists. But implementing these algorithms is one thing — how do we design, ethically, using machine learning, and how do we create products that use all of the positive attributes of machine learning without surveilling and harming our users? Can ethical product design exist for machine learning?
I believe firmly that it can. However, machine learning needs to be treated not as a new, out-of-the-box software implementation that has been QAed, tested, and is ready for deployment with few new changes or rollouts. It needs to be treated as highly experimental software. Read More →
Photo credit: Aundre Larrow
This is an extended post based on ideas I suggested and compiled for the 2017 Design in Tech Report, “More than Design: Code is not the only Unicorn Skill:” (pg. 27)
In a world fascinated by the unicorn designer that is a coding savant, I want to call on designers to pay closer attention to something else: words.
The case for writing in design has been made by people far more articulate than myself, a few of whom I highlighted in the Design in Tech Report released at SXSW. It’s a perspective I think is worthy of continual discussion and one I don’t often see being advocated for by designers themselves, so I’d like to raise a few more points. Read More →
Photo credit: Helena Price
For an industry that complains about the inconvenience of waiting for a cab, doing laundry, or picking up takeout, we sure build a lot of suffering into our apps.
Virtual reality initially caused motion sickness in women because the equipment was developed and tested primarily by men. Interracial couples try to take photos together and fail because their phone’s white balance can’t capture both dark and light skin tones. People struggling with mental health issues, violence, or other trauma try to get help from Siri and Alexa but we’re only recently seeing that considered. All these stories and more, underscored by a rampant and constant harassment of women, people of color, people disabilities, those of Muslim and Jewish faiths, and LGBTQA—and tech’s bewilderment on how to help. Read More →
Last year I gave a short talk about designing for both physicians and patients at a Design + Healthcare event hosted by John Maeda and Kleiner Perkins Caufield Byers. Prior to this, most of my time as a designer working in the healthcare industry was spent at Spruce Health, where I designed a mobile application that enabled patients to be treated remotely by a dermatologist. Shortly after that talk, Spruce shifted the direction as a company and turned the technology behind the dermatology clinic into a platform any physician could use in their practice. Very quickly, I went from designing an experience focused on patients to one that was focused on physicians. As a result, I was forced to rethink how I approach problems through design and redefine what it means to drive change. Read More →
The success of user-focused experiences such as the iPhone and the maturity of users from consumers to prosumers have paved the way for the field of user experience design to grow quickly in Silicon Valley, with a 250% growth in UX Designer jobs within a year of the iPhone launch, and over 3,000% growth to date. Silicon Valley’s influence of user-centered technology has also inspired companies around the world to refocusing their products towards users. However, despite the normalization of user experience design as a critical function for building successful products, hiring UX designers remains a huge challenge － inside and outside of Silicon Valley. So how do you solve that problem?
Having built and led UX teams in Mexico since 2010, my best UX designers from my previous company began as talented graphic designers and learned to employ user-centered practices over years of tenure through mentoring, online readings, conferences, and knowledge sharing. But by the middle of 2016, almost 2 years into my new startup Wizeline, I had only hired 3 full-time UX designers in Mexico for a team of 60 engineers, despite having reviewed hundreds of candidates. Read More →
I don’t know how it works but there are moments in life when someone says something which stays with you forever. All of us will have our own different examples of this: wise advice from a friend, an inspiring phrase from a book, or even something from a political speech full of hope. Words which have that magical quality of our hearing them at what feels like the perfect time so that they resonate both in that moment and also when we remember them again and again in the future. Read More →
Photo by Scott Schiller
Ken Norton recently published a great piece about the importance of authenticity and psychological safety in order to help teams succeed. In his article, he cites research from Google that suggests psychological safety is the most predictive characteristic of successful teams. As a minority working in tech, this article brought to mind a pressing question: given the lack of diversity in tech, how can tech workers foster a psychologically safe environment for minorities, many of whom struggle just to be their true selves at work? For me, it starts with empathy. Read More →
Before I begin this article, let me set something straight. I am not saying robots aren’t awesome — they totally are. Robots are amazing. However, beyond comic book robots, there is this discourse between humans and robots. Robots are ‘near human’. We as humans have this fascination with robots. We play with them as toys, we make them in our own image. We have even developed robots with emotional states, that mimic, that care for us. Read More →
When I was at NPR years ago, I did a story on public education in California. I don’t remember the angle, but I remember looking up a stat to use in the script. I used that stat in a few places, and after fact-checking, I realized there was an updated number available. I went back and changed the references to the new number, relieved that I’d caught this mistake before handing over my script to the host. But I missed one. I heard it over the speakers when Michelle Martin, the host, read it out loud during the interview, and my heart stopped. I knew it was my duty to report it, so I went up to my editor and told her. She didn’t say anything, but I could feel her disappointment in me. I melted into a pool of shame. Read More →